Description
Diamond Cabinetry Reviews – Round Up:
Diamond Cabinetry Company Information:
Kitchen Unit Quality: Good
Price Fitted: varies with dealer
Supply Only: yes
Warranty: Limited Lifetime
Designer Qualifications: Varies with dealer
Designer Status: Varies with dealer
Commission rate: N/A
From the Diamond Cabinetry website:
Diamond Cabinetry is one of the leading semi-custom cabinet manufacturers in the United States.
As part of the MasterBrand Cabinets family of brands, Diamond have been part of kitchen and bathroom remodeling projects and new home construction for over thirty years.
Diamond Cabinets offer a large selection of high quality kitchen cabinets (as well as bathroom cabinets and cabinets for every room in your home!). They also offer an extensive line of clever organization cabinets to help provide organization solutions throughout anyone’s home.
Who Are Diamond Cabinetry?
Diamond Cabinetry are part of the Norcraft/MasterBrand group and are based out of Jasper, Indiana.
Most big-name kitchen cabinet brands in America are part of MasterBrand / Norcraft. A massive choice in ranges, styles, price-point and target market mean that there is a MasterBrand kitchen to suit all pockets and tastes.
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Kate Alter –
I purchased the Reflection line of cabinets for my kitchen and I couldn’t be more disappointed. When the cabinets first arrived, more than half of the doors were either damaged or defective. Had to reorder. On the plus side, I will say that the issues were addressed and no questions asked. However, it delayed the project by over a month. Some of the replacement doors still had minor defects that I was willing to ignore in order to complete the job.
Now, just over a year later, the black paint is peeling from almost all the baseboards and one of the doors. For a $20,000 kitchen, I was really hoping to get more than a year out of it. Save yourself the time, money and heartache and order ANY other line of kitchen cabinets.
Freeha –
Horrible experience. Do not buy from Diamond at all. I wish I had read the reviews before getting my cabinets through Lowes. All I can say is I have never had to deal with such stupidity. They want the customer to pay for their mistakes – i.e. I have to pay for new cabinets to replace the wrong ones they sent. When asked what to do with the ones they sent before – answer was throw them away or the rep would “kindly take it off my hands for free.” WTF. Do not buy any cabinets from Lowes or from Diamond either.
Tammy Lamar –
Do not ever order painted cabinets from Diamond Cabinets at Lowes. It has been a nightmare and the Rep. from the cabinet company would not even come out and look at the problems… We are now on our 3 order of cabinet doors through Lowes and the doors still look terrible. Stay away from Lowes and Diamond Cabinets. Our kitchen remodel has been going on since March 19th and still is not finished.
Ginger –
I ordered Diamond cabinets for delivery in February 2010. We installed them and everything was fine – service, delivery, quality.
I ordered Diamond cabinets in January 2014 (different house) for delivery in April 2014. Delivery was a nightmare. The first truck sent out was “too tall” to go under a tree in our driveway (also a late Friday afternoon before Easter wknd, which makes trees shrink sometimes), so delivery had to be rescheduled to the next week. That truck was smaller, but they sent only one guy to deliver the cabinets, some of which were Utility cabinets weighing 160+ pounds (according to the shipping slip). One guy? Really? Oh, and thankfully we had just replaced the carpets with wood floor because the boxes were COVERED in mud like they sat out in a mud lot somewhere from morning until the guy was ready to load them in his truck.
The quality of the cabinets is way worse this time than last time I ordered them. One cabinet had a crushed corner and very poor workmanship on another corner section. Many of the cabinets had glue all over them. Two doors (so far) have scratches on them. Another cabinets had “pitting” on one side. The sales person at Lowes has been very good to work with to get replacements ordered… HOWEVER, I just unpacked the first replacement (4 week wait period). There’s no door on it, and never was. Seriously, was I supposed to remove the door from the other one that is by now already returned and then figure out the correct placement to install it (also no predrilled holes). I’m so fed up. I’ll never order Diamond cabinets again. EVER. And based on my history of moving/kitchen remodeling, I’m sure it’s a future lost sale. I haven’t even opened the moulding yet to see what I’ll find there. And I haven’t even finished opening some boxes because we haven’t started working on that part of the remodel. But I better do that. I am completely disappointed with Diamond’s rubber stamp mentality on quality.
maria –
purchased kitchen cabinets and had installed by lowes. Horrible experience. Cabinets started to peel not even one year after installation. Diamond rep and lowes rep made me feel as I was exaggerating and making a big deal of nothing. The diamond rep said that will happen because cabinets are near water all the time. I am SOOOOO sorry I used them. They sent me some pieces to replace the damaged cabinets, however, we need to install them AND there are pieces they WONT send because diamond rep said I didn’t tell him when he came to my house. Not to mention diamond rep and lowes rep came to my house unexpectedly, I had to run out therefore, didn’t get a chance to give him all the items that needed to be replaced. There were about 14 pieces. Diamond rep would only replace the pieces I told him about while he was at my home. I am so disgusted with them. I would NEVER recommend them. So angry I spend about 16k in March of 2010 and my kitchen cabinets are peeling and look terrible!!!! I told diamond rep, my cabinets in my bathroom have vapor,steam water ALL the time have had them for years, paint not peeling…he had no response for that. Diamond cabinets ARE the worst !!!!!!
Doug –
I ordered $16,000.00 worth of Diamond cabinets. Several had glue on them that I was able to clean off. They lost one cabinet through their shipper and Lowe’s salesman found it two months later on the trucking company shipping dock, Diamond never attempted to locate it.The cabinets are of good made quality but the inspection before shipping is terrible. I returned one damaged cabinet and took 6 weeks to get another one after numerous letters of complaint to Diamond and Lowe’s. The customer service is terrible!!! Diamond likes to sell you the cabinets and then forget you as a customer! Lowe’s needs to drop them from their sales. they just shut down a plant in Martinsville, Virginia and this has slowed them down on filling orders, especially replacements. Diamond could do better with customer service!!!!!!!
Lee –
Do not purchase from Diamond. Very poor quality and very expensive. Customer support from Diamond is horrible. There are too many other quality cabinet manufacturers out there. Poor finish quality, stripped screws, pieces arrived dented. Diamond customer service is a joke. Once they sell you the product they don’t have any interest in helping the customer resolve issues that quite frankly should never have been there to begin with….say no to Diamond and do yourself a favor.