Description
Waypoint Living Spaces Reviews – Round Up:
Waypoint Living Spaces Company Information:
Kitchen Unit Quality: Good
Price Fitted: Varies with dealer
Supply Only: Varies with dealer
Warranty: Limited Lifetime
Designer Qualifications: Varies with dealer
Designer Status: Varies with dealer
Commission rate: N/A
From the Waypoint Living Spaces website:
Waypoint Living Spaces™, is American Woodmark’s newest brand and is sold exclusively through independent Kitchen & Bath specialists. Remodel any room in your home into a special living space with a wide variety of door styles, finishes, decorative accents, and functional accessories.
Located in Winchester, VA, the American Woodmark Corporation is one of the three largest manufacturers of cabinets in the United States. All American Woodmark products are certified by the Kitchen Cabinet Manufacturers Association (KCMA) Environmental Stewardship Program.
Who Are Waypoint Living Spaces?
Waypoint Living Spaces™ are part of the American Woodmark group of companies based out of Winchester, Virginia.
As part of a kitchen cabinetry brand including Shenandoah and Timberlake Cabinetry, American Woodmark have a cabinet design of a quality and price point to suit any home owner.
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Jennifer –
Love my Waypoint kitchen. The quality, price, finish options were really what we were looking for. We chose the 420 Cherry Java. We could not find a more beautiful dark Cherry color for our cabinets. Love the soft close drawers & doors as well. Best thing is we could not of asked for better customer service from our local dealer. They explained the quality of a American made product that Waypoint is versus the China cabinets that are assembled. We definitely recommend Waypoint.
Steve B –
We recently completed a complete kitchen overhaul and for the most part are very pleased with Waypoint cabinets. We purchased the 720R in Maple Auburn Glaze and Hazelnut Glaze. While spending close to $20,000 on cabinets, they still represented a very good value for an American-made product. We topped the base cabinets with high end granite(level 4…if you’re into the granite marketing thing).
Likes:
Value
Hardware – everything is soft closing except the trash and spice drawers
Finish – appears to be very durable
All plywood construction
Dislikes:
Some sloppy glue work
Contractor lost a lot of the shelf bracket hardware so we had to buy more
Depending upon your contractor, your mileage may vary. Our finish carpenter was very detailed and did a spectacular job getting the look just right. Our electrician came in with Sawzall and broke the dado joint on one of the wall cabinets after installation…a real bummer that required blocking and glue to fix.
All in all we achieved a very high end look with this mid-grade cabinet line. Custom would have put this large kitchen out of our budget range.
We would buy Waypoint again.
Jack W –
Greetings. I am a contractor & have installed many different cabinet brands over 20 years. I must say Waypoint is the best quality for the price. You definitely get the most bang for your buck with this brand.
-Jack
Massachusetts Cabinet Owner –
We did a full kitchen remodel about a year ago and chose Waypoint cabinets after visits and quotes from 3 prior dealers, so we really felt like we did our research. We settled on this particular line because it was the best value in our price range, offered a slightly different look than we’d seen with other lines, we liked the local dealer, and they’re made in the USA. I won’t say the process was smooth and easy, but this company stands by their product, and we have several examples.
1) We chose a new door design that wasn’t set up for production yet so delivery took longer than expected. Waypoint compensated us by upgrading to full plywood boxes.
2) One of the drawer fronts was damaged in shipping and they sent out a new one immediately, no questions asked.
3) About a month after installation I noticed a problem with the soft close mechanism on one of the drawers. I emailed our local dealer, he took care of the problem and we had it fixed in a week.
4) Now, a year later, I had the same problem on the same drawer base (different drawers), and instead of going through the local dealer I went right to Waypoint. I heard back from them immediately, new drawers are on their way, no questions asked.
After doing a ton of research, it became apparent to us that there is no such thing as a perfect cabinet manufacturer, and there’s no such thing as a problem free kitchen remodel. Our contractor has done hundreds of them, and he had nothing but good things to say about the quality and look of our cabinets. He has even referred some of his customers to our dealer which speaks volumes because he’ll install whatever his customers order but quality cabinets just make the job easier. Bottom line, expect problems with the process, but work with a company who will fix them with a smile. Waypoint has done this for us and we couldn’t be happier with the results. Every day I walk into my kitchen and love it just as much as I did the day it was finished. I experienced none of the problems others have had with stain, paint, and general finish issues, but that may be due to the fact that we researched wood types, finishes, etc. and knew what to expect from our choice. The cabinets are beautiful, we get lots of compliments, and would buy them again in a heartbeat.
Jerry Hankins –
I’ve been in the kitchen and bath industry for over 25-years and a Waypoint Living Spaces Dealer for about a year plus. We’ve offered (do offer) everything from entry level to “anything your heart desires” custom. I’ve had experience with many manufacturers of cabinetry at many price points. With ANY manufacturer of cabinetry, it has to be “SOLD” right. What I mean by that is, represent it for what it is. Don’t over sell it, don’t present it as something it’s not. Make sure the expectations of the home owner are relative to the product and components they are investing in. That’s true of ANY product.
Specific to Waypoint. I needed a bring on a manufacturer to achieve a certain price-point, delivering cabinetry which met a certain criteria. Is Waypoint “perfect?” Nope. Can a certain look be achieved, of a certain quality level, or a reasonable price with Waypoint? Certainly. You can spend the same amount or More … and get Less. While Waypoint, like ANY manufacturer have their own nuances, be it construction or offering, but … from what I know is available … I do believe that Waypoint delivers a decent product relative to the price they charge.
Again the key (for the Seller), don’t over sell it. To the Buyer, ask questions. If it sounds too good to be true, it just might be.
Sarah –
I purchased my waypoint cabinets almost a year ago and I love them. My designer set my expectations on what I would be getting. price was also a factor in making my decision/ because I could not afford custom. if you look at other cabinets the finishes are fairly the same but more money.
Whenever I have get together’s my friends and family always ask me about my kitchen.
LOVE MY KITCHEN.
Chuck Chapman –
I have been selling Waypoint since they started. I have found the customer service is the best in the industry. Every issue was handled promptly and without hassle. I wanted to post this because of a few negative posts. I want to assure people that this is a wonderful product. Sometimes it is the dealer or the installer with the problems. I have had all types of painted finishes from them and have not seen the issues one customer had. Speaking with company higher ups they will not leave a single customer unhappy with the product and will bend over backwards to get them satisfied.
James –
Im surprised with some of these reviews. I purchased a WayPoint kitchen a little over a year ago & i am still 110% satisfied. Before hearing of WayPoint I was shopping Omega Dynasty & Masterpiece. Both of those lines are semi custom & similar priced. They also both have many bells & whistles available. The price of those were high but seemed worth the value. Then one of the dealers I was working with mentioned WayPoint & told me that they are also semi custom and can accomodate my needs. My wife & I got a price on the 720F door style in maple cream glaze. WayPoint was 30% less than the competitors brands. WayPoint offered all the same bells & whistles as well. We have double roll out trays with soft close & double level cutlery trays, ect. The options are available. Also as someone mentioned here, the doors on the cabinets were all not exactly even. But as my carpenter explained it’s completely normal and usually happens during shipping. He explained that any good carpenter takes the doors off the cabinets when installing & puts the doors back on when the job is finished. We did have one door with a rough factory finish. We called our dealer & another door was sent out to us Fed Ex in about a week. Now over a year later, I am very happy with my cabinets & would recommend them to everyone.
Andrew Wright –
I have been a Waypoint dealer for a year now and have had excellent experience. My sales rep is a dream and her production team is super responsive on phone or email. I had a blemish on the finish of a piece of white trim and the company immediately ordered a replacement, without a photo or a return or a question. I am impressed with their service ethic.
The shipping and delivery is fantastic. Each cabinet is individually boxed and the carrier stacks them inside the home on a Waypoint supplied tarp. White glove. Cabinets are shipped 28 days after I place an order on their user friendly Java app.
The cabinet quality is mid-grade, as mentioned above. That is more a reflection of the finishes offered and options available. The construction of the case is somewhat modular and the drawer guides just snap into place. The pricing reflects this and I find them to be 20% lower than a lot of comparable lines.
Amy –
I recdently had a Waypoint Kitchen installed. There were a few issues (that should be expected on a remodel project). My dealer and Waypoint took care of each of the items in a timely and professional manner with no hesitation or questions. I was told their motto was “if I wasnt happy, then they werent happy” The Waypoint warranty and customer service team is top notch and second to none. I couldnt imagine a better experience. I simply love my kitchen. There is just no way that I could have found a better value for such an AWESOME product. Thanks Waypoint and Statewide Cabinets for making my kitchen the highlight of my home.