Kitchens Rated


KraftMaid Reviews

Rated 2.40 out of 5 based on 5 customer ratings
(5 customer reviews)


Quality Cabinets

(Masco Cabinetry, LLC)
15535 S State Ave
OH 44062


 View Website 


KraftMaid Reviews – Round Up:

BBB Rating:A+
Web Ratings:A-
Our Rating:A

KraftMaid Company Information:

Market Position: Middle
Kitchen Unit Quality: Good – Very Good
Price Fitted: Varies with dealer
Supply Only: Varies with dealer
Warranty: Lifetime (length of ownership)
Designer Training: Varies with dealer
Designer Qualifications: Varies with dealer
Designer Status: Varies with dealer
Commission rate: N/A

From the KraftMaid website:

For more than 40 years, KraftMaid have been committed to the needs of their customers.

As an industry leader and one of the largest built-to-order cabinet manufacturers in the United States, KraftMaid help more customers create the home of their dreams than any other cabinet manufacturer in the world.

KraftMaid cabinets are assembled in the United States. With more than 1.5 million square feet of manufacturing facilities in Northeast Ohio, they bring you the same kind of hand-crafted all-wood, dovetail drawer boxes and I-beam constructed cabinets that were sold from their modest shop over 40 years ago.

Why choose KraftMaid Cabinets? Because semi-custom kitchen cabinets give you the perfect blend of style, selection, and affordability.

With semi-custom cabinetry, you get to enjoy customizing your cabinetry design without the steep prices and extended lead times that often go with fully-customized cabinets. The KraftMaid product is 100% built-to-order. Through state-of-the-art construction methods, KraftMaid use the finest materials to build each cabinet to your exact specifications. You choose your door style and the type of material for your semi-custom kitchen cabinets, whether that’s oak, cherry, maple, birch or hickory. Then, you complete your cabinet design with your choice of finish and decorative hardware.

Who Are KraftMaid?

KraftMaid are part of the Masco Cabinetry group of companies based out of Middlefield, Ohio.

As part of a kitchen cabinetry brand including Quality Cabinets and Merillat, Masco have a cabinet design of a quality and price point to suit any home owner.

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5 reviews for KraftMaid

  1. Rated 2 out of 5

    Jeff Brown

    Ordered full kitchen of cabinets & drawers through Home Depot, over $16,000.00, for a new million dollar home. Loved the design and color choices, soft-close drawers, and semi-custom options for the price. At nine months, a joint has broken in a corner of a mitered glass cabinet door. We were told to send pictures and a request for warranty coverage, and KM would respond “in 6 to 12 weeks”, itself an unreasonable review time. The claim was denied in a form letter stating that the warranty excludes any damage caused from “normal wear and tear”. I explained that this wasn’t normal, there was no “wear and tear” from our very limited use (second home); but we were told “normal wear and tear” means any use of the cabinet. In other words, once you use the cabinet, there’s no more warranty. Also, I was told the color is no longer made so I couldn’t buy a replacement door at full price if I wanted to. We have noticed several other joints separating in other cabinets. We will likely either hire a carpenter to go through all cabinets, & hire a painter to match the paint color, or replace all cabinets next winter.

    2 out of 2 people found this helpful. Was this review helpful to you?
  2. Rated 1 out of 5

    Roy stowers

    Caint believe it takes four weeks for a replacement part to come in . It was damage in shipment . All they ordered was a frame . Went thru Lowe’s for one stop shopping . Boy was I wrong . Nightmare

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  3. Rated 1 out of 5

    Ginger L’Pec

    Absolutely horrible experience so far with customer service. Ordered cabinets in Feb; sales rep didn’t put them into the system for almost a month. 2 months later we got them and half were damaged. They tried to blame us and we didn’t even touch them; left them for the Lowe’s installer to do so. It’s been a month and still no replacement cabinets. Kraftmaid folks have consistently lied to Lowe’s about the order, putting the burden on them. Terrible company. Wish I’d read the reviews first. Am dreading the day I have to call for warranty work – which from what I’ve read is in my future – as that process is evidently even more arduous!

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  4. Rated 5 out of 5


    It is not cheap to redo your kitchen. However, renovating a kitchen is the best dollar for dollar costs back to you. We sold a home a few miles away and decided to scale down as we approach our retirement. We had a smaller home that we rented out for two years. My goal was to create a Tuscan villa. We moved in and now we have our own Tuscan villa . Kraftmaid came through for us. We have used Kraftmaid in many of our renovations. Nothing is 100% smooth all the time, but overall we are very pleased.

    1 out of 1 people found this helpful. Was this review helpful to you?
  5. Rated 3 out of 5


    I just bought a new house. It’s been unsold for 4 years and never occupied. I found that the “new” Kraftmaid kitchen cabinets looked perfect until we moved in and stocked the kitchen…

    Unfortunately the handle spacers into which the screws insert are very easily strpped and Kraftmaid will not replace the spacers, but they tell the customer that they can only sell the customer a new handle. I was referred to “” to see if I could find the defective part.

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