Description
UltraCraft Reviews – Round Up:
UltraCraft Company Information:
Kitchen Unit Quality: Very Good
Price Fitted: Varies with dealer
Supply Only: Varies with dealer
Warranty: 100(!) yrs Limited
Designer Qualifications: Varies with dealer
Designer Status: Varies with dealer
Commission rate: N/A
From the UltraCraft website:
UltraCraft, a division of Norcraft Companies, has been manufacturing high-quality, full-access cabinets since 1986. Our 213,000-square-foot manufacturing facility and corporate offices are located in Liberty, North Carolina where we employ over 250 skilled craftsmen, engineers, administrators, and service representatives.We are proud to produce a superior product right here in the USA.
We produce two comprehensive lines of cabinetry with 75 door styles in wood, thermofoil, metal, melamine, acrilux, and Eurotek veneer. In all, we offer over 10,000 different door-style/finish combinations.
As a manufacturer that focuses solely on full overlay, full access cabinetry, Ultracraft are experts in providing you with the look and feel that you desire. Since our cabinetry offers up to 15% more usable space than manufacturers that rely on framed construction, you’ll be able to fit more items into your existing footprint. And, because we continually seek out and add the latest in ergonomic and functional hardware as well as the latest organizational accessories, you can rest assured that your kitchen will be as functional as it is beautiful.
Who Are UltraCraft?
Ultracraft are part of the Norcraft / Masterbrand Cabinets group and are based out of Liberty, North Carolina.
Utracraft cabinets are built full overlay (European style) and offer greater storage and space efficiency compared to more typical framed construction kitchen cabinets. With a wide range of styles and finishes there is an Ultracraft kitchen for everyone – and all with a 100 year warranty.
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T B –
This company is really incompetent and really have no business making cabinets. The quality is beyond-belief horrible.
Myrna A Greene –
I wonder if you will live up to your 100 year warranty. When we bought our townhouse in 1998 we paid extra for white cabinets (Ultracraft) in our kitchen, laundry and bathrooms. The house was built by Kavanagh and the the cabinets supplied by Snow Lumber. Little did we realize that cabinets were some sort of wood under a white plastic veneer. Almost all the veneer has separated from the wood leaving large bubbles beneath. Some of the plastic has cracked on top of the doors. This hasn’t just happened. It’s been going on for years. Some of our neighbors have had the same problems but contacted Snow Lumber before they went out of business in High Point. Do we have any recourse?
Spencer C –
Submitted Reply from Spencer C:
Sounds like you have thermofoil doors. Which isn’t unusual it is just a product offered by Ultracraft and a style of construction. Typically this type of construction is normally stable unless there are drastic environmental changes such as the AC being left off in the summer or the heat in the winter.
Depends what you are expected as a recourse. Most manufactures will replace like for like. Being that 19 years have passed that may be on the extreme end as the kitchen has had a lot of use. Likely hood of matching to the old material with the current production would be highly unlikely with thermofoil doors.
Its also important that your dealer have your order details relay back to the factory to review the issue. Manufactures need details to assist in warranty claims such as the original order #.
Liz TottBerger –
Submitted Reply from Liz TottBerger:
Yes, Take pictures of the issue and pull out your invoice- so that they have something to go back to. The Warranty covers “standard use” – if the doors are delaminating then where is the product being used? Thermofoil cannot be used in direct line of heat- it will melt or discolor and come off the substrate. Heat shields need to be used around the oven range area and you should not be operating a toaster oven or microwave that is set inside a wall cabinet where there is no ventilation.
Adam –
I installed the cabinets in 2006. I now have a problem with the pistons on the flip up cabinets. Ultracraft told me to call my local rep Robyn ****. She returned my call once and said she could help, since that time (2 months), I’ve heard nothing and have call he a number of times. I called Ultracraft headquarters but they tell me to call Robyn. It’s a shame that there service is so lousy as I like the cabinets but given the situation I would pick something else next time.
Liz TottBerger –
Look on the hinge mechanism and see who the maker of the hinge lift up is. Go to Google or YouTube and search the name and how to adjust. As a cabinet designer I tell all my clients how to adjust the doors and drawers as they will not always stay in alignment over years of use. They will have instruction for adjustments. Blum Adventos is the most common hinge used for lift ups- go the Youtube and search for this.
Karen Schou –
In April 2007, we had our kitchen completely refinished. Our designer from Callier & Thompson here in St. Louis recommended Ultracraft cabinets, so we had the Coral Springs cabinets in cherry with a chocolate finish installed. We love our kitchen.
However, after just five years, we noticed that there was a problem with the finish on one of the cabinets. Now, eight years after installation, there are a number of cabinets that have scratched finish. It is frustrating to us to see these flaws in our beautiful kitchen.
On March 21, I contacted Callier & Thompson to let them know of the issue. Although they are no longer an UltraCraft dealer, they contacted the local UltraCraft representative, Tom Crum. I communicated with Tom via email on March 25, sending him information and photos. He said he would see what he could do. Since that day, I have contacted him numerous times via phone (he said he was waiting to hear from the factory) and email (no response). I know that a representative from Callier & Thompson has also attempted to contact him. On April 24, I wrote and mailed a letter to both the President/CEO and VP of Operations at UltraCraft in Raleigh, NC. Neither has contacted me.
UltraCraft advertises a 100-Year Warranty on all their cabinets. This warranty is effective for cabinets purchased from November 1, 2003, until present. Under the terms of the warranty “Finish deviations must be inspected by an authorized UltraCraft representative. Determination will be made following the inspection whether to repair in the field or to return the product to the factory for refinishing or replacement. No field repair may be made without approval from UltraCraft.”
I am beyond frustrated that they will not stand by their warranty and send someone out to inspect and repair or replace the cabinets that have issues with the finish.
Liz TottBerger –
It is unfortunate that the rep has not gotten back to you to go and view your doors. Did you send them in pictures of the damage? If you have pictures they usually will replace and or send out a touch up. The problem is the doors have discolored over the years and if they send replacements the doors will more than likely be a different color than what you have. Why are the cabinet getting a lot of scratches? Is this “normal” wear and tear or you have high use in this area? Is this a stain or painted door- Paint finish with any cabinet company will scratch and show- my clients sign a disclaimer on this fact and the door will separate at the joints due to expansion and contraction.
Ryan Hodges –
It’s been about 8 years since my Ultracraft cabinets have been installed. This is the biggest regret I made in building my home. There were issues from the start. Cuts and dings in the doors. Peeling and within a year my sink pull out began to swell. Now the other side is swelling and the bottom of several others are now swelling up from the bottom. These cabinets are pieces of crap. 7 years ago when I researched complaints about the cabinets there were a handful, but now there are numerous sites with a variety of complaints similar to mine. I just want my money back. I’m beginning to think a group law suit is in order. If the 100 year warranty does not cover the swelling issues then that tells me its a bigger issue than the company is letting on.
Kim –
Ultracraft -I suggest asking other home owners in your area that have bought this brand for their opinion before buying. Ideally if you could see what you are getting. Our Natural maple cabinets were so dissimilar is lightness/darkness and wood grain they look like the came from different suppliers. This is the result of mass producing and no quality controls. Our painted white Ultracraft cabinets arrived with dings on half the cabinet fronts and were replaced by the local dealer- of course this meant another wait and another day of people in our house two months later.
Knowing what I know now I would buy wood mode- much better quality. And I will never purchase this brand again. For the price point, close to wood mode, you don’t get what you pay for.
Scot Motzny –
Dear Kim,
I’m sorry that you have had a bad experience with our cabinetry. I see that you have had issues with the lightness/darkness from one cabinet to another on a natural maple door style. Of course, without seeing the cabinets myself, I cannot comment on your exact kitchen, but I can tell you that whenever you select a Natural finish on any wood species you will see the highest amount of variation in wood color versus purchasing cabinets with a tinted stain. Natural finishes are devoid of any tinting and allow the natural beauty of the wood to come through.
On your white cabinets, you indicated that there were several dents/dings in the doors. I’m very sorry that this happened. It is not unreasonable that during shipping that this would happen and it is even possible that the cabinet left our plant in that condition. We strive for that not to happen both by building quality into our processes and creating a manufacturing flow that reduces handling of the product to a bare minimum but also by having a final inspection prior to the cabinets being boxed. I’m not sure why the replacement doors would take a couple of months to be re-installed as we can usually ship replacement doors in 8 working days from the time we receive the new order.
If you would like to talk to me personally, please send me an email with your phone number and I will be happy to give you a call.
Sincerely,
Scot Motzny
VP, Marketing
UltraCraft Cabinetry
Marlene W –
We bought Ultracraft following the advice of a friend and have not be disappointed. The quality of service was the biggest surprise at this price level and even though we didnt have an enormous kitchen by any length we were treated as if we were royalty – seriously!
No issues whatsoever with the quality of the kitchen – there were a few flaws in a couple of doors but these were replaced within a few days yes days.
If I was doing it again I’d spend a little more on my countertops but that has nothing to do with Ultracraft and more to do with my financial situation ha!